At Your Home Improvement, we strive to provide fast and reliable shipping to ensure your kitchen and home decor products arrive safely and on time. Please review our shipping policy below.

1. Processing Time

• Order Processing: Orders are typically processed within [2-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Customization: Orders containing custom or personalized items may take longer to process. Specific processing times for such items will be noted on the product page.

2. Shipping Rates and Delivery Estimates

• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the size, weight, and destination of your order.
• Delivery Estimates: Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes [5-7] business days, while expedited shipping options are available at an additional cost.

3. International Shipping

• Availability: We currently ship to UK. Please note that international shipping rates and delivery times vary depending on the destination.
• Customs and Duties: International orders may be subject to customs fees, duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient.

4. Order Tracking

• Tracking Information: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
• Delivery Issues: If you experience any issues with tracking or delivery, please contact us at support@yourhomeimprovement.uk, and we will assist you.

5. Shipping Restrictions

• PO Boxes: We do not ship to PO Boxes or APO/FPO addresses. Please provide a valid physical address during checkout.
• Restricted Items: Some items may be restricted from shipping to certain locations due to local regulations. If your order contains such items, we will notify you promptly.

6. Damaged or Lost Packages

• Damaged Items: If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
• Lost Packages: If your package is lost in transit, please contact us. We will work with the carrier to locate your package or arrange for a replacement if necessary.

7. Order Cancellations and Changes

• Cancellations: Orders can be canceled within 24 hours of placement. After this window, if the order has been processed or shipped, you will need to follow our return policy.
• Changes to Orders: If you need to make changes to your shipping address or order details, please contact us as soon as possible. Once an order has been processed, we may not be able to accommodate changes.

8. Contact Information

• If you have any questions or concerns about our shipping policy, please contact us at:
  • Email: support@yourhomeimprovement.uk