At Your Home Improvement, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If for any reason you are not happy with a product you’ve purchased from us, we’re here to help. Please review our refund policy below to understand how we handle returns, exchanges, and refunds.

1. Returns

Eligibility for Returns

• Items must be returned within [30/60] days from the date of purchase.
• To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• Certain items, such as perishable goods, custom products, and gift cards, may not be eligible for return. Please refer to the product page or contact our customer service team for more information.

How to Initiate a Return

• To start a return, please contact our customer service team at support@yourhomeimprovement.uk or call [1-800-123-4567].
• Once your return is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
• Please do not send your item back without first receiving a return authorization number.

2. Refunds

Processing Your Refund

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.

Late or Missing Refunds

• If you haven’t received your refund after [10] business days, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at support@yourhomeimprovement.uk.

Non-Refundable Items

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise agreed.
• Only regular-priced items may be refunded; sale items are final sale and cannot be refunded.

3. Exchanges

Exchanging Items

• We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us at support@yourhomeimprovement.uk and provide details of the issue.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4. Shipping Returns

Return Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item unless the return is due to a mistake on our part (e.g., wrong item sent, defective product). In such cases, we will cover the return shipping costs.

Return Address

• Please send your returned item information to our email:
  support@yourhomeimprovement.uk

Shipping Time for Returns

• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items

Reporting Damaged or Defective Products

• If you receive a product that is damaged or defective, please contact us immediately at support@yourhomeimprovement.uk with photos and a description of the issue.
• We will work with you to resolve the issue as quickly as possible, which may include sending a replacement or issuing a refund.

6. Cancellation Policy

Order Cancellations

• Orders can be canceled within 24 hours of placement. If you wish to cancel your order, please contact us as soon as possible at support@yourhomeimprovement.uk.
• If your order has already been shipped, you will need to follow the return process outlined above.

Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at:

• Email: support@yourhomeimprovement.uk